Occupational stress in bank clerks of a financial institution

Introduction
The aim of this study is to assess the mains symptoms of stress reported by the workers in a branch of a financial institution in the city of Aracaju through epidemiological and statistical methods.

Methods
A cross sectional epidemiological study, using secondary data of Specialized Health and Occupational Medicine, in 2010, with 132 employees (66 placed in sales point and 66 placed in the middle area or bureaucratic activities) by applying the Lipp`s Inventory of Stress Symptoms and statistical analysis by SAS.

Results
Stress was verified in 36, 36% of the searched bank clerks. Prevailed on women, on the widowers and divorced, as well as on those who have children and live with their families. Lower among singles and workers aged between 19 and 29 years and those who do sports. Considering the entire universe, the stress is higher for those located in the bureaucratic activities. Overall, those who said they did not serve the public, not having a good relationship with superiors and with the team, inadequate working conditions and dissatisfaction with the wages are higher levels of stress. More specifically, the searched workers presented predominantly psychological symptoms (excessive fatigue, distress/anxiety daily and irritability without apparent cause), although the physical symptoms are the most frequently mentioned in the last 24 hours (muscle tension and insomnia) and in the last week (constant tiredness, sense of wear and memory irritability).

Discussion
It is clear the relationship between stress and the work conditions in a financial institution. The perception that in early stages of stress and of less gravity prevailed physical symptoms, as well as the knowledge of the referred symptoms, allows a preventive work, in direction of avoid the aggravation of stress, the sickening of the workers and consequently their absenteeism from work.