A1308 How can companies and individuals secure against information and communication technology stress in the workplace?

Monday, March 19, 2012: 16:20
Gran Cancun 3 (Cancun Center)
Krister Skoglund, Development department, Prevent / Sweden, Stockholm, Sweden
Information and communication technology (ICT) is common in working life today. In many ways such technology has changed working life for the better. Using ICT can, however, lead to increased psychological strain. Such new technology supplies us with information considerably faster than we can absorb it. We are limited by our ability to process and store information and are subject to cognitive overload. People need to maintain a balance between action, reflection and recuperation. ICT provides more and more action but less and less time for reflection and recuperation, which can result in stress and health problems.

A survey tool developed by The Confederation of Swedish Enterprise, The Swedish Trade Union Confederation and The Council for Negotiation and Co-operation allows workplaces to investigate of which ICT stress factors workgroups are exposed to. The survey can be done individually or group-wise through a website. The survey deals with the following topics: information flow; communication flow; usability; work interruptions; IT training; IT routines; work without boundaries; and personal integrity. Each topic contains four precisely worded assertions on which employees take a position. The topics are based on results and facts from different scientific studies. When the entire workgroup has completed the survey, the results are available on the web. All answers and results are anonymous. The workgroup then hold discussions to develop suggestions for corrective measures and creates an action plan to work towards improvements. The website also contains ICT stress information and guidance for individuals and organizations seeking to avoid such stress.

This is the first website about ICT stress in Sweden. It´s a new product and therefore we don´t have any results and effects to present.

By showing the web survey there will be discussions about how we can protect our self against ICT stress?